Newsletters: Article

September 2016


ARTICLE & NEWS

Focusing on the Right Customers to Improve Net Promoter Scores

The standard approach to improving net promoter scores (NPS) focuses on reducing the number of “detractors.” Companies typically invest resources to understand and fix the problems perceived by this disgruntled group. But there is another frontier in customer experience.

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CONSULTANT SPOTLIGHT

Meet Arden Youngblood

 Analyst

 Arden is an Analyst at Transom  Consulting and serves as a key team member on strategic and operational engagements. She has experience in B2B sales, customer segmentation, market research, and program design. Arden was born in Dallas, Texas, growing up in a family of eight. She completed her B.A. at Princeton University, where she was on the NCAA championship fencing team.

Read full bio >

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IN THE NEWS

Innovation

Boosted by Partnerships With Porsche and American Express, Delta Private Jets Wants to Keep Climbing

September 14, 2016

By virtually all measures from service to operational dependability and profits, Delta Air Lines, Inc. has established itself as the shiny leader among commercial carriers… more »

The Transformative Business Model

October 2016 Issue

We usually associate an industry’s transformation with the adoption of a new technology. But although new technologies are often major factors, they have never transformed an industry on their own. What does achieve such a transformation… more »

Leadership

INN Announces 2016 Women in Insurance Leadership

September 12, 2016

Insurance Networking News announced today the winners of the 2016 Women in Insurance Leadership award. For the past 11 years, INN has recognized the extraordinary women across the insurance industry who are stewarding the business… more »

How Home Depot’s Ann-Marie Campbell Rose From Cashier to the C-Suite

September 13, 2016

It’s 8 a.m. at the Home Depot store No. 121, on Cumberland Parkway in Atlanta, and Ann-Marie Campbell, the new head of U.S. stores, is there to move some product. The employees who motor by all seem to know her… more »

Insurance

When a Rocket Blows Up, Space Insurers Pay For It

September 1, 2016

Another SpaceX rocket exploded, this time on a launch pad at Cape Canaveral days before it was scheduled to carry a Spacecom communications satellite into orbit… more »

Safeco Deploys Alexa Skill to Help With Insurance Questions

September 14, 2016

Amid a proliferation of new apps for Amazon’s voice-powered assistant, Safeco has released an “Insurance Advisor” that will explain insurance’s often confounding terminology… more »

Banking, Lending & Payments

Some Banks Extending Duration as Reinvestment Risk Looms

September 8, 2016

The lower for longer rate environment has prompted some banks to extend durations in their securities portfolio to help bolster waning interest income… more »

In a Regulatory Era, Small U.S. Banks Are Getting Some Relief

September 8, 2016

While the regulatory pendulum has swung toward the “more” side since since the advent of Dodd-Frank Act in 2010, a relatively new – and less noticeable — counter-trend has emerged. toward addressing complaints… more »

Asset Management

Why Big Investors Including BlackRock Are Buying Negative-Yielding Debt

September 9, 2016

As the pool of negative yielding debt grows, big-name investors including BlackRock have jumped in. Sluggish global growth has made many countries’ central banks adopt a loose monetary policy… more »

UBS Tests Using Face-Reading Technology to Help Clients

September 14, 2016

UBS, the world’s biggest wealth manager, is looking at using artificial intelligence to help clients decide how to invest their money by watching their facial expressions. The Swiss bank is running several pilot programs to see how it can get the best out of AI… more »

Private Equity

House Approves Reporting Relief for Private Equity Funds and Advisers

September 9, 2016

The House of Representatives on Friday approved legislation that would reduce some reporting and disclosure requirements for private equity funds and other investment advisers… more »